No matter what name you give; customer support software I ticketing system I help desk software you are searching for the technology which can maximize your customer’s satisfaction for your better customer retention. The ultimate goal of these applications is the accurate, efficient and hassle free flow of information between Customers and organization. Penguin CRM offers you a completely web based application which satisfy your all needs of Customer support software. Features are enlisted below:
- A completely web based application which can be accessed from anywhere in the world .
- Tickets can be created via email, Online forms or phone (manually by customer executive).
- Embedded auto responders for the customer (who creates the ticket) and the respective staff.
- Canned replies
- Add internal notes for the staff .
- Role based access to the Software.
- Assign tickets to another staff
- An attractive and effective Dashboard to give you total overview of the performance of your support staff.
- Email management and mail templates
- Can be easily integrated with customer portal .
- Simple and advance search.
- Penguin CRM’s helpdesk lets you move or route ticket across departments making collaboration across team easy and simple
- Very easy account creation and setting
And many more………….. We provide these features by customizing the best breed of open source crm application i.e. Sugar CRM.